1. SHIPPING COST AND DELIVERY TIME
2-4 business days
Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
2. INTERNATIONAL SHIPPING
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import Fees have been calculated, you authorize Companth OID to designate a carrier (“Designated Carrier”) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.
“Import Fees Deposit” represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the U.S. By placing your order, you agree to allow Companth OID to collect the Import Fees Deposit for the applicable items in your order. The deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.
You further agree that the Designated Carriers may disclose to Companth OID the amount of actual Import Fees levied on the item you have purchased from Companth OID (“Actual Import Fees”). In the event that the Import Fees Deposit collected exceeds the Actual Import Fees, Companth OID will refund the difference to you.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.
These terms and conditions are in addition to the standard Conditions of Use of the Companth OID website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.
If you refuse a shipment from Companth OID, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Companth OID. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to firstname.lastname@example.org or call Customer Service at 1-512-347-8898.
3. POSSIBLE DELAY
When international orders reach their destination country/region, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
Your privacy is important to us, and we care about how your order information is used and shared. We would like customers who are sending or receiving products via international shipping to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.
We provide certain order, shipment, and product information (such as description) to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.